Cancellation & refund policy
Last updated 3 October 2026
Cancelling an order
- You can cancel an order in the app (Orders → your order → Cancel) until the store starts packing it.
- After packing has started, please call or WhatsApp the store and we will do our best to help.
- The store may cancel an order, or remove items, if they are out of stock or cannot be delivered.
Refunds
- Cancelled online-paid orders — refunded in full to the original payment method.
- Items removed or packed lighter than ordered — the difference is refunded automatically after delivery.
- Cash-on-delivery orders — nothing is charged until delivery, so there is nothing to refund for a cancelled order.
- Refunds are started on the same day; banks usually credit them within 5–7 working days.
Damaged or wrong items
If an item arrives damaged, spoiled or is not what you ordered, contact us within 24 hours of delivery with your order number and a photo, and we will replace it or refund it.