Privacy policy
Last updated 3 October 2026
This policy explains what personal data the Jeya Hyper Store app and website collect, why, who we share it with and the choices you have. It applies to the customer app and to orders you place with Jeya Hyper Store, 3/75F, Vayalur Main Road, Somarasampettai, Tiruchirappalli, Tamil Nadu 620102 (“we”, “us”).
What we collect
- Mobile number — to sign you in with a one-time password (OTP) and to contact you about your orders.
- Name and email (email is optional) — to personalise the app and send order details.
- Delivery addresses and map location — the addresses you save and, if you choose to pin your location, your device location at that moment. We use it to check that we deliver to you, work out the delivery charge and find your door. The app does not track your location in the background.
- Orders — items, amounts, delivery status, cancellations and refunds.
- Payments — online payments are processed by Razorpay. We receive the payment status and a reference; we never see or store your card number, UPI PIN or net-banking password. Cash-on-delivery orders are recorded as such.
- Technical data — app version, and server logs with IP address and time of each request, kept to keep the service secure and working. If you allow notifications, a device token so we can send order updates.
- Messages you send us — when you call, WhatsApp or email us.
We do not use advertising or third-party analytics, and we do not sell your data.
Why we use it
- To create and secure your account.
- To take, pack, bill, deliver and support your orders, including payments and refunds.
- To send you service messages about your orders.
- To prevent fraud and misuse.
- To meet legal and tax obligations (for example GST records).
Who we share it with
Only with the people and services needed to run the service, under contract and only for these purposes:
- Our store staff and delivery team — your name, phone number and delivery address for each order.
- Razorpay — to process online payments and refunds.
- Our hosting providers — Render (application servers, Singapore), Supabase (database, Mumbai, India) and Cloudflare (product images and encrypted backups).
- Our message provider — to deliver sign-in OTPs.
- Our store billing system (GoFrugal) — to prepare and bill your order.
- Government authorities, when the law requires it.
How long we keep it
We keep your account data while your account is active. When you delete your account we immediately erase your name, email, saved addresses and cart and sign you out everywhere. Order records — including the delivery address and phone number used for each order — are kept for as long as Indian tax laws require. Backups are kept for up to 100 days and then deleted.
Your choices and rights
- See and correct your details in the app (Profile → Edit profile, Addresses).
- Delete your account in the app (Profile → Delete my account) or as explained on this page.
- Withdraw permission for location or notifications at any time in your phone’s settings.
- Ask us any question about your data or raise a complaint — see below.
Security
Data travels over encrypted connections (HTTPS). Access to customer data is limited to authorised store staff, every staff account has its own password, and sign-in codes expire within minutes.
Children
The service is meant for adults. If you are under 18, please use it with a parent or guardian.
Contact and grievance officer
For questions, requests or complaints about your personal data, contact our Grievance Officer at jeyahyperstore@gmail.com or +91 86800 88006, or write to Jeya Hyper Store, 3/75F, Vayalur Main Road, Somarasampettai, Tiruchirappalli, Tamil Nadu 620102. We aim to reply within 7 days.
Changes
If we change this policy we will update the date above, and tell you in the app if the change is significant.